A Server's Journey
A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.
A Server's Journey
North Point Church: Reece Mashaw on Guest Experience
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Rocky DeStefano
Director of Guest Experience North Point Community Church in Atlanta, Georgia, talks about how of the 11 thousand stories he interacts with daily, every single one is an opportunity for God to work in their lives. Reece Mashaw's passion for leaning in and becoming a better developer of people helps him lead his team with the "why" behind serving their church. Join us on this edition of A Server's Journey to learn how Reece implements a value-first culture in his volunteers. He hopes they remain empowered by North Point's philosophy to "create churches for unchurch people."