A Server's Journey
A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.
A Server's Journey
A Server's Moment: Be a Net
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Rocky DeStefano & Foster
In leadership, you have a stockpile of respect and trust from your own leaders. As you work with your crew, encourage your team to step out, step up, and try new things. If they fail, be a net. Catch them, and take the fall for them in that movement. Because of this, your crew will start to experience a deep sense of trust for you, encouraging them to grow and take chances.