A Server's Moment: It's the Little Things Artwork

A Server's Journey

A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.

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A Server's Journey

A Server's Moment: It's the Little Things

July 31, 2018 • Rocky DeStefano

Honoring your team by knowing your team. Create a chart that will help to reward team members.

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Yeah,

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this is your servers moment. Every moment is a part of a survivor's journey and we hope this moment will be motivational for you, for your journey of serving your customers, your coworkers, or your family. I'm rocky desk final and here is today's servers moment. Make no mistake about it. You're getting

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ready to go into battle. So here's something that you can do today to be a better leader. So today we're going to talk about honoring your team by knowing them intimately. And I don't mean that in a creepy, weird uncle kind of way. I mean that, that we spend time with these people. They are very important in our lives. They operate our businesses and they do all these things that benefit us. And so what I want you to do is begin to make a chart and I want you to catalog a person's favorite drink or their favorite candy or maybe their favorite movie or anything about them that makes them unique. And then each day set out to reward and honor somebody in their unique way. So somebody likes a double shot espresso with steamed milk, but low fat milk. And a splash of Carmel, that's what I'm going to do. So if that is Andy's like, I'm going to pick a day and come in and have that for Andy, just totally surprise them with that. If I know that somebody likes will ferrell movies, I'm going to find a cheap DVD and bring it in or send them a clip and just thank him by telling him that he is a known person to me. And that's pretty simple. I think we can all do that. And it's actually on the lower cost side of being a great server leader. And that's it. That's it for this moment. I just want to remind you that on Wednesday we do a deep dive here at a survivor's journey and you can subscribe and join us each and every week. I'm rocky testified. No thanks for joining with us as together we learned to be better leaders.