A Server's Journey
A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.
A Server's Journey
How to Develop Team Members Into Servant Leaders
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Rocky DeStefano
In this episode, we invite Jack Kennington and Andrew Barnes, Rocky's colleagues, to talk about their experience with servant leadership. Jack and Andrew were present during Rocky's formative years in leadership. Jack, who lives in Tennessee, works with hospice currently but was with Chick-fil-A for 20 years, 13 of which as an Operator of his own store. Since then, he has had a total of 6 Operators, with a focus on 4, come out of his location. Rocky and Andrew reflect on what it was like to be lead at a young age by their previous operator, Jack. Andrew discusses with Rocky the impact Truett Cathy had on his life.
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