A Server's Journey
A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.
A Server's Journey
How to Lead Your Team During Crisis (Part 1)
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Rocky DeStefano
Happy Hump Day! Today we're celebrating an Epic Moment of Leadership from 1789 and talking about how to lead your team during these uncertain times. Rocky and Larry use an article by the CEO and founder of Root Inc, Jim Haudan, to talk about crisis leadership. Let's expand on how validating your people's feelings can actually allow your business to come out better on the other side!