A Server's Journey
A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.
A Server's Journey
Learning Lean with Bing Oliver
July 03, 2019
•
Rocky DeStefano
Are you someone worth following? Bing Oliver's coaching techniques allow and guide businesses in the "lean approach:" a philosophy that allows you to deliver customers maximum value. These processes give your team the tools to help them grow and improve their job performance. Bing stresses to us that the best "lean" ideas come from the people actually doing the work; which is why today we're diving into how to get your ideas to come from the bottom up. Join us as we crack open the the five essential components in the Lean toolbox, and learn why anything that doesn't add value to your business is "waste."