A Server's Journey
A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.
A Server's Journey
Are you Serving with Empathy or Sympathy?
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Rocky DeStefano
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What's the difference between leading with empathy and leading with sympathy? Are you pitying your team, or are you truly understanding your team's struggles? Coming alongside your team and bringing them up takes true empathy; something only a true servant leader can accomplish.