A Server's Journey
A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.
A Server's Journey
A Server's Moment: Speaking Into Their Stories
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Foster
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Listen: we know that your crew's passion might not be to work in the service industry, or in whatever industry you're leading. This is why it's SO important to speak into your team's lives by getting to know what they're passionate about. Then, bridge this gap. Is your team member competitive by nature, eager to achieve his sports dream goals? Allow your team to see how their larger goals are served by the task at hand -- even if it's not the same area of business.